Accessibility & Inclusive Experience Consulting

We help create a more welcoming, easy-to-use experience for customers visiting your business in person.

Our service focuses on improving accessibility and usability within physical customer spaces, including layout, signage, flow, and overall ease of use. The goal is to identify practical improvements that help customers feel comfortable, confident, and supported when interacting with your business.

This is advisory consulting, designed for small businesses looking for clear, achievable improvements. This service focuses on physical customer spaces and does not replace legal, building code, or regulatory accessibility assessments.

Best for:

  • Retail and storefront businesses
  • Clinics and wellness providers
  • Service-based businesses with customer-facing spaces
  • Event venues and community organizations

Accessibility & Inclusive Experience Consulting Packages

Practical guidance for more welcoming, easy-to-use customer spaces.

Accessibility & Inclusive Experience Review

$200

Includes:

  • In-person walkthrough or photo/video review
  • Entry, layout, signage, and flow review
  • Plain-language improvement notes
  • Quick-wins checklist
  • Summary report

Best for:
retail, clinics, salons, and small offices.

Accessibility Improvement Plan

$500

Includes:

  • Everything in the Accessibility & Inclusive Experience Review package
  • Prioritized improvement roadmap
  • Short-term vs long-term recommendations
  • Customer comfort & usability notes
  • 30-minute follow-up call

Best for:
businesses planning changes, renovations, or growth.

Ongoing Accessibility Advisory

$40/month

Includes:

  • Periodic check-ins (quarterly or seasonal)
  • Review of layout or signage changes
  • Advisory support before updates or events
  • Ongoing improvement guidance

Easy add-on to any existing client relationship.

Frequently Asked Questions

What is Accessibility & Inclusive Experience Consulting?

This service provides practical, advisory guidance to help enhance the in-person customer experience. It focuses on things such as layout, signage, customer flow, and overall ease of use within physical business spaces.

The goal is to identify achievable improvements that make your space more welcoming, clear, and comfortable for a wider range of customers.

Is this a legal or compliance service?

No.

This is not a legal, regulatory, or building code compliance service.

We provide non-legal, advisory guidance based on best practices and real-world usability, not formal inspections or certifications.

Does this include website accessibility?

No.

Website accessibility is already covered through our web design, SEO, and maintenance services. This service is focused only on physical, in-person customer spaces.

What types of businesses is this best for?

This service is ideal for:

  • Retail and storefront businesses
  • Clinics and wellness providers
  • Service-based businesses with customer-facing spaces
  • Event venues and community organizations

If customers visit your space, this service can help.

How does the review process work?

After booking:

  1. We complete an in-person walkthrough or photo/video review
  2. We assess layout, flow, signage, and customer usability
  3. You receive clear, plain-language recommendations
  4. You decide what changes (if any) to make with no pressure

Do you make the changes for us?

This service is primarily consulting and advisory.

You’ll receive recommendations you can:

  • Implement yourself
  • Share with contractors, designers, or staff
  • Or review further with us through ongoing advisory support

How long does a review take?

Most reviews take 1–2 hours, depending on the size and complexity of the space. Reports or summaries are typically delivered within a few business days.

How is pricing determined?

Pricing is fixed-fee within published ranges and is based on:

  • Size and complexity of the space
  • Scope of the review
  • Level of detail required

The exact price is confirmed before any work begins.

Can this be added as ongoing support?

Yes.

We offer Ongoing Accessibility Advisory for businesses that want continued guidance as their space, signage, or operations evolve.

Monthly support is $40/month.

Will this guarantee my business is “fully accessible”?

No service can guarantee that.

This service helps identify practical improvements that support better usability, inclusivity, and customer experience, without requiring legal guarantees or compliance claims.

How do I get started?

Simply reach out through our contact form and request an Accessibility Review. We’ll confirm scope, pricing, and next steps before moving forward.